We're investigating an issue affecting campaign message scheduling

Resolved
Resolved

We've now resolved the incident. The user facing impact was delays of up to 1 hour for some messages due to incorrect scheduling of campaign messages. Campaigns were launching at the correct time, but the message sending was being incorrectly scheduled post-launch, trying to send too quickly, leading to other higher priority messages getting stuck behind the over-eager campaign messages. We do not expect any impact to deliverability. Thanks for your patience.

Investigating

We're investigating an issue affecting campaign message scheduling. More details to follow once we know more.

Began at:

Affected components
  • Voxie Platform
    • app.voxie.com