Resolved

We are now seeing normal sending latency and event processing latency across all customers. Thanks for your patience.

Updated

We're allowing the larger campaigns to go out. We are seeing delays in sending across all automated messaging (non-message-hub sending). More updates to follow, shortly.

Updated

We have delayed launching of large marketing campaigns this morning in order to ensure we are only launching once we think high deliverability is likely.

Investigating

Cloud service provider AWS is experiencing wide-spread issues. We are evaluating impact, and any actions we may wish to take.

Began at:

Affected components
  • Voxie Platform
    • Automations
    • Imports Pipeline
    • api.voxie.com
    • connect.voxie.com
    • app.voxie.com
    • registration.voxie.com
    • Analytics - Metabase
  • Infrastructure
    • Amazon Web Services