Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

We've fixed the core issue, and are waiting for things to recover.

Updated

Our cloud services continue to experience errors and latency across multiple high usage regions affecting the usability of Voxie. We are continuing to mitigate any potential issues and have paused campaign sending at this time. We will provide another update within an hour.

Updated

Our cloud services continue to experience errors and latency across multiple high usage regions affecting the usability of Voxie. We are continuing to mitigate any potential issues and have paused campaign sending at this time. We will provide another update within an hour.

Identified

Our cloud service vendors are currently experiencing issues with multiple components causing potential issues across multiple areas of the platform. We are currently pausing campaign message sending and some other systems, and we will continue to monitor and provide updates as we learn more.

Began at:

Affected components
  • Voxie Platform
    • Imports Pipeline
    • connect.voxie.com
    • app.voxie.com
  • Infrastructure
    • Amazon Web Services