Resolved

We are happy that this issue is now resolved, after analysing the performance while basting this morning.

Recovering

We anticipate that our mitigations applied in the earlier maintenance window have resolved this. If this proves to be true after Friday's blasts, we will mark this as resolved.

Investigating

We are experiencing delays on the message hub's left conversation panel. However, clicking into a conversation will still show up-to-date data on the right panel, so agents having a in an existing conversation are not impacted.

Began at:

Affected components
  • Voxie Platform
    • app.voxie.com